Request a Quote

Home > Support > Warranty Claim

FILE A WARRANTY CLAIM

At BBI, we take pride in building the most reliable motive power batteries in the industry. That’s why every battery comes backed with a five-year warranty—because we expect them to perform.

And on the rare occasion they don’t, we stand by our promise. We own it, we honor the warranty, and we work quickly to get you back up and running.

customer-service-rep-on-phone

Let’s Check a Few Quick Things First

We know filing a warranty claim can feel like a hassle – and we don’t want you to go through it if the problem is something simple. A quick check now could save you time and paperwork later.

Here are a few questions to ask before moving forward:
  • Could electrolyte levels or specific gravity be off from over- or under-watering?
  • Has the battery been exposed to extreme temperatures?
  • Do any intercell connections, cables, or terminals show signs of overheating?
  • Is the battery being used in the application it was originally designed for (single shift, extended shift, conventional opportunity / fast charging)?
  • Is the battery or any accessories visibly damaged?
Not sure how to check?

That’s okay. Contact us and our motive power experts will walk you through it.

GET IN TOUCH WITH SUPPORT

Warranty Claims Process

If you’ve already gone through the checks above and the issue still isn’t resolved, the next step is to file a claim. Here’s how it works:

1
Complete the Warranty Claim Form

Download and complete the Warranty Claim Form. The more details you can provide, the faster we can process your claim.

2
Attach Photos

Take clear photos of the battery, serial number, and any visible issues help us process your claim faster.

3
Submit Your Claim

Email the form and photos to warranty@batterybuilders.com.
We’ll get back to you within 48-72 hours with the next steps to honor your warranty and make things right.

download form